Delivery Policy

Our plant-based meats are delivered directly to you from our Brooklyn kitchen in sustainable, temperature controlled packaging. We ship early in the week so that your cold cuts, ribs and roasts arrive before the weekend. From the point of us cooking, slicing, packaging and processing, and physical delivery, orders typically arrive within 3-5 days after being placed.

Our deliveries are completed by local delivery services in the NYC-Metro area, and FedEx nationwide.

Refund Policy

Requests for refunds may be made in the event that your delivery never arrived, our packaging/product was damaged in transit, and in other variable circumstances. Refunds for product dissatisfaction will not be processed. Refund requests must be made within 72 hours of confirmed delivery, or within one-week of the placed order if the delivery is missing.

Return Policy

Due to the perishable nature of our plant-based meats, we cannot accept returns. This is inclusive of an event where a refund is issued.

Cancellation Policy

Orders can be cancelled at any point prior to shipping confirmation. Shipping confirmations will sent to the email you enter with us at checkout. To cancel an order, please contact us at orders@louiesplantbased.com.